Frequently asked questions
General Information
Who are we?
KAYROS is a Barcelona-based eyewear brand created by a young team committed to improving every day. Through distinctive frame design and the highest quality standards, our aim is to offer our customers an exceptional product and experience.
Where can I find authorised KAYROS stockists?
You can find a complete list of authorised stockists in the Stores section of our website. Refine your search by town, city or postcode to find your nearest optician.
How can I contact you?
You can email us at info@optical-trend.com or complete the contact form available on our website.
Is a case included with my eyewear?
Yes. Every frame comes with a protective case and a cleaning cloth.
How can I find a specific product?
Our eyewear is organised by collection. You can also explore our optical frames and sunglasses sections, where you can filter the results by different attributes to find the product that best suits your needs. Alternatively, use the search function at the top of our website to find a specific model.
How should I care for my eyewear?
Always store your eyewear in its protective case when you are not wearing it. Clean the lenses using the cleaning cloth provided and avoid using materials or products that could scratch or damage them.
What level of sun protection do KAYROS sunglasses provide?
Our sunglasses feature high-quality CR-39 or polarised lenses, providing clear vision and protection against UVA and UVB rays. Sunglasses should never be used to look directly at the sun or while driving at night.
Do I need to create an account to place an order?
No. You can complete your purchase as a guest. However, we recommend creating an account to access exclusive customer services and offers.
Why are some products unavailable for online purchase?
The selected product may be out of stock, or you may be viewing an optical frame that is only available through authorised stockists. Use our store locator to find your nearest optician.
How can I confirm that my order was placed successfully?
Once you have completed your purchase, you will receive an order confirmation email containing the details of your order.
Where can I buy KAYROS eyewear?
The complete KAYROS collection is available through authorised stockists. Use our store locator to find your nearest optician.
Only sunglasses can currently be purchased directly through our website.
SHIPPING INFORMATION
Do I have to pay shipping costs?
No. Shipping costs are included in the price.
When will my order be dispatched?
Orders are dispatched within 24 working hours once payment has been confirmed.
How will I know when my order has been dispatched?
You will receive a dispatch confirmation email once your eyewear has been shipped.
How long will delivery take?
For deliveries within the European Union, transit usually takes between two and four working days.
Can my order be delivered to a PO box?
No. We can only deliver to a complete physical address, such as a residential or business address.
What should I do if I receive the wrong item?
Email us at info@optical-trend.com within 14 days of receiving your order. We will arrange a replacement at no additional cost.
What should I do if my parcel arrives damaged?
Every order is carefully packaged to prevent damage during transit. We recommend checking the condition of the parcel when it arrives. If the packaging is visibly damaged and you are not satisfied with its condition, you may refuse the delivery.
Will I have to pay return shipping costs?
If the item received is incorrect or defective, the return will be free of charge. If you have changed your mind about the product, email us at info@optical-trend.com and we will explain how to proceed.
In both cases, you must contact us within 14 days of receiving the parcel to be eligible for a refund.
What should I do if I receive defective eyewear?
At KAYROS, we guarantee the quality of all our products. If you receive an item with a defect, email us at info@optical-trend.comwithin 14 days of receiving the product.
How can I return an item?
Email us at info@optical-trend.com , including your order number, within 14 days of receiving the product. Once our customer service team has approved the return, securely pack the item in its original packaging and send it following the instructions provided. We will email you within five working days of the parcel arriving at our facilities to confirm receipt. Your refund will then be processed within 14 days.
What if I am not satisfied with my purchase?
Email us at info@optical-trend.com, including your order number, within 14 days of receiving the product. We will explain how to return it and request a refund.
Can I return an item purchased from an optician?
We can only accept returns for items purchased through our online store. Products purchased from an authorised stockist must be returned to the original place of purchase.
Can my return or refund be refused?
A return or refund may be refused if more than 14 days have passed since you received the product, or if the item is not returned in the same condition in which it was originally sent.
When will I receive my refund?
Your refund will be issued to the original payment method within approximately 15 days of the return being accepted. You will receive an email notification once the refund has been processed.
WARRANTY INFORMATION
What warranty do your products include?
Our products include a three-year warranty from the date on which your order is received. The warranty covers manufacturing defects.
OPTICIANS AND PROFESSIONAL REGISTRATION
Are you an optician and not yet registered?
Request professional access through our registration form for opticians.
Our team will review your application and, once approved, activate your access to the professional platform within 24–48 hours.
For any enquiries, email us at info@optical-trend.com.
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